Provide high quality phone and email support of Tyler's New World Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and

Work with the RFP Team members to identify which pieces of content in the RFP library will be moved into Qvidian. Upload the content into Qvidian including entering appropriate document tags to assist with ease in searching. Review and update documents to ensure proper text styles are in place to allow for the document to pull into an RFP template with correct fonts and h

Drive performance management activities such as performance evaluations process, performance improvement plans and terminations. Partner with divisional and business unit leadership to identify and develop talent and engagement solutions that reflect and enhance the Tyler culture. Partner with the business in developing strategy to identify and address risk, and achieve o

Develop and execute marketing plans for Tyler products that include lead generation initiatives, sales collateral, trade advertising, media relations, events marketing, and divisional communications. Position multiple products within the same functional areas based upon factors that include functional differentiation, client size, market segment, and future development pl

Establish and maintain collaborative relationships with support, development, implementation and other management teams to identify and coordinate subject matter experts to develop and deliver educational content. Deliver training programs as needed that are developed for team members and ensure that new employees are provided the tools and information to be successful. F

Provide professional services such as consultation and education to clients on Tyler product APIs and data exchange tools. Design and conduct knowledge transfer sessions on site or through webinars. Perform consultation/analysis of client business model to identify and document client requirements regarding integration with in scope Tyler products. May identify and docume

Process billings and generate invoices for Tyler in accordance with contract specifications. Set deferred revenue schedules in accordance with established procedures to ensure compliance with US GAAP and Tyler revenue recognition policies. Resolve billing issues that may arise. Input projects into Tyler's Professional Services Automation (PSA) tool. Set up budgets and bil

Develop the implementation project plan and officially start projects by conducting kick off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan. Work with the sales team as the contract is si

Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis o

Senior Software Engineer Participate in analyzing, designing, writing and testing code, documenting and implementing functionally appropriate, technically sound, and well integrated application systems. This is completed in accordance with customer requirements and organizational methodologies and standards for new application development as well as existing system enhanc

Senior Software Engineer Participate in analyzing, designing, writing and testing code, documenting and implementing functionally appropriate, technically sound, and well integrated application systems. This is completed in accordance with customer requirements and organizational methodologies and standards for new application development as well as existing system enhanc

Act in an expert capacity for assigned product(s), providing an understanding of detailed client needs and partnering with engineering teams and stakeholders to ensure we can best address customer needs in ways that support our business goals. Has a vision for moving forward with assigned product(s). Responsible for owning a prioritized backlog to ensure we are focused on

Some duties of the Project Manager include, but are not limited to Responsible for managing multiple website/application development projects concurrently and the associated coordination necessary for successful implementations Utilize JIRA and Confluence to assign and track work across a cross functional team Develop trusted relationships with our state government partne

Proven experience as an SDET with a strong understanding of software testing methodologies (Agile, Waterfall). Be driven to keep up to date on best practices, looking for new opportunities for relevant, practical application in our environment. Be prepared to engage at strategic and operational levels, simultaneously. Be detail oriented and broad minded. Know how to advoc

What You Will Do Work closely with the General Counsel, Corporate and other Legal Affairs attorneys on a range of corporate transactional matters and agreements with a focus on Tyler's third party partner relationships Review, negotiate, and draft complex inbound software licensing, cloud computing and IT infrastructure services contracts Work directly with Tyler's busine